Professional Services Manager

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Pittsburgh, PA
$1 - $99
Job Type
Direct Hire
Sep 18, 2017
Job ID
Our client is looking for a Manager, Professional Services to join our Productivity Software Business Unit - YOU CAN BE LOCATED ANYWHERE IN THE US WITH ACCESS TO A MAJOR AIRPORT - Up to 50 % travel (domestic)
The Manager, Professional Services leads a team of professionals who deliver end to end software solutions built around our management information systems.  Our customers include a broad section of the Packaging Industry from the largest multinational companies to mid-size operations.  This energetic leader is passionate about customer success and is responsible for the team’s revenue growth, utilization and profitability.
Job Description:
  • Leads overall team to achieve its revenue and margin goals, including people managers
  • Develops implementation methodology, templates and deliverables applicable for the market
  • Defines process of ensuring standard status reporting, forecasting, and financial management of large programs
  • Implements and drives internal change management with a virtual team and obtains consistency in delivery
  • Develops and acquires new skills focused on business consulting, program management, process consulting and solution architecture
  • Enables team members to achieve their utilization goals
  • Enables clients to realize project success
  • Builds on project success to ensure clients will both recommend us and continue to engage our services
  • Prepares Statement of Work for sales opportunities
  • Serves as an escalation point to resolve client issues including scope management
  • Develops and maintains relationships with key clients
  • Works closely with product management, product development and support to meet client’s needs
Job Requirements:
  • Prior experience successfully leading teams of people through multi-month system implementation and integration projects is required. Experience leading complex ERP projects is preferred
  • 12-15 years of experience in having implemented large programs in Fortune 1000 companies
  • 7-10 years of managing program managers, project managers, process consultants,
  • Experience working with Manufacturers, Consumer Packaged Goods companies a plus
  • Experienced in driving new business opportunities and positioning services offerings to extract more business from install base
  • Ability to work in a fast paced environment and ability to manage and drive change
  • Ability to influence customers to see value in services offerings and becoming long term trusted advisor
  • Bachelor’s degree is required / Master’s degree preferred
  • Experience building and driving process for a growth business preferred
  • Ability to independently lead your team to its goals and independently drive customer expectations is required
  • PMP certification is a plus
  • Average travel is 50%